Returns & Refund Policy
Last updated: June 1, 2026
We want you to love your purchase. If something is not right, this policy explains exactly how returns and refunds work.
Return Window
You may request a return within 30 days of the delivery date. The 30-day period starts on the day your order is delivered.
Conditions for Return
- Items must be unused, in original condition and original packaging, with all tags and accessories included.
- Proof of purchase (order number or receipt) is required.
Non-Returnable Items
For health and safety reasons, the following cannot be returned once opened: skincare, cosmetics, personal-care items, earbuds, and intimate items. [Edit this list to match your catalog.]
Damaged, Wrong, or Undelivered Orders
If your order arrives damaged, doesn't arrive, or isn't what you ordered, contact us within 48 hours of delivery (or expected delivery) with your order number and photos where relevant — and we'll make it right with a replacement or full refund, including any shipping you paid.
How to Start a Return
- Contact us at [email protected] or +1 (000) 000-0000 with your order number and reason for return.
- We'll reply within 1–2 business days with return instructions and the return address.
Return Shipping & Fees
- For change-of-mind returns, return shipping is paid by the customer, and there is no restocking fee.
- For damaged, wrong, or defective items, we provide a prepaid return label and cover return shipping in full.
Refunds
- Once we receive and inspect your return, we'll notify you of approval within 2 business days.
- Approved refunds are issued to your original payment method within 5–10 business days. (Your bank may take additional time to post the refund.)
- Original shipping charges, where applicable, are refunded for damaged, wrong, or defective items.
Exchanges
The fastest way to get a different item is to return the original (once accepted) and place a new order.